Privacy Policy

This Privacy Policy explains how Nocentry collects, uses, stores and discloses personal data when you use our services.

Privacy and security policy illustration
Data handling, protection and user rights framework.

1. Effective date and scope

Last updated: February 28, 2026.

This Privacy Policy applies to the Nocentry website, platform, APIs and related support interactions (collectively, the "Service"). It applies to personal data processed by Nocentry as a controller for account, billing, support and product operations.

2. Controller and contact

Nocentry is the operator of this Service and the controller of personal data described in this Policy, unless a different role is explicitly stated in a separate agreement.

Privacy and data requests: support@nocentry.com.

3. Categories of data we collect

  • Account and profile data: name, email, billing email, account role, timezone, account status.
  • Authentication data: password hash, session/authentication tokens and security state data.
  • Billing and transaction data: subscription status, transaction records, currency, amount, provider reference, billing history.
  • Monitoring configuration data: monitored addresses, service metadata, check settings, alert contacts, routing preferences, incident notification settings.
  • Monitoring result and incident data: check results, response time metrics, status codes, incident logs, incident timelines, request/response evidence captured for troubleshooting.
  • Technical and device data: IP address, browser and device information, service logs, request metadata and security telemetry.
  • Support and communications data: email correspondence, issue context, attachments and records of support interactions.

4. Sources of data

  • Directly from you or your organization (registration, configuration, support requests).
  • Automatically from your use of the Service (application logs, cookies, telemetry).
  • From integrated infrastructure and service providers needed to deliver the Service.

5. Purposes of processing and legal bases

Where required by applicable law, we process personal data on one or more of the following legal bases:

  • Contract performance: create and manage accounts, provide monitoring, deliver alerts, process subscriptions and provide requested support.
  • Legitimate interests: maintain security, prevent abuse, diagnose incidents, improve reliability and develop product quality.
  • Legal obligations: maintain records, comply with accounting, tax, legal and regulatory requirements.
  • Consent (where applicable): optional communications or processing that requires consent under local law.

6. Cookies and similar technologies

We use necessary cookies and related technologies to operate the Service, including authentication/session handling and security controls. We may also use operational cookies for service functionality and performance.

  • Examples include authentication cookies (such as refresh/session cookies) and operational identifiers used to maintain secure sessions and core website behavior.
  • Disabling essential cookies may prevent sign-in or core functionality.

7. Data sharing and disclosures

We do not sell personal data. We may disclose personal data only in the following cases:

  • Service providers/subprocessors: hosting, infrastructure, email delivery, support tools, payment processing and security operations, under contractual confidentiality and data protection obligations.
  • Within your organization: to authorized users/admins in your account, according to your access settings.
  • Legal and compliance reasons: when required by law, court order, legal process, or to protect rights, security and integrity of the Service.
  • Corporate transactions: in connection with merger, acquisition, financing or asset transfer, subject to appropriate safeguards.

8. International data transfers

Your data may be processed in countries other than your own. Where required, we apply appropriate transfer safeguards (for example contractual protections) under applicable data protection law.

9. Data retention

We retain personal data only as long as necessary for the purposes described in this Policy, including contractual, operational, legal and security requirements.

  • Account data is generally retained while your account is active and for a limited period thereafter.
  • Monitoring, incident and support records are retained according to operational necessity, plan settings and legal requirements.
  • Billing and transaction records may be retained for statutory accounting and tax compliance periods.

10. Security

We implement technical and organizational safeguards designed to protect personal data from unauthorized access, alteration, disclosure or destruction. No system is absolutely secure, but we continuously improve security controls based on risk and operational context.

11. Your privacy rights

Depending on your jurisdiction, you may have rights to:

  • Request access to personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of data, subject to legal and operational exceptions.
  • Request restriction of processing or object to certain processing.
  • Request portability of data where legally applicable.
  • Withdraw consent where processing is based on consent.

To exercise rights, email support@nocentry.com. We may need to verify identity before fulfilling requests.

12. U.S. state privacy disclosures

Where U.S. state privacy laws apply (including California privacy law), residents may have additional rights related to access, deletion, correction and non-discrimination for exercising privacy rights. Nocentry does not sell personal data as defined by those laws.

13. EEA/UK disclosures

For EEA/UK users, you may also have the right to lodge a complaint with your local data protection authority if you believe processing violates applicable law.

14. Children's privacy

The Service is intended for business and professional use and is not directed to children. We do not knowingly collect personal data from children where prohibited by law.

15. Changes to this Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date and, where required, additional notice.

16. Contact us

For privacy, data protection or compliance questions, contact: support@nocentry.com.